Help Centre

There are a variety of terms you can use to search for what you need on our site. You can search with OEM part number, after market part number, make and model, or describing the part. If you cant find what you need, don't give up, our parts experts are more than happy to help!

If you are using our contact form to request the sourcing or locating or specific parts, be sure to include as much context and detail as possible to assure the most accurate fitment. Generally we would be able to find what you need based off any OEM part numbers or just a part description with make and model.

Yes, you can use OEM or aftermarket part numbers to locate the part you need. Also, you can search by just describing the part you're after if you don't have a specific number reference.

Yes, we supply a large catalogue of premium aftermarket parts for all major marine engine brands. Most of out products will show up from an OEM part number so its easy for you to find the replacement you need.

Both aftermarket and OEM parts have their pros and cons. While general assurance comes with buying genuine OEM parts, the price always reflects this. Whereas the aftermarket parts we supply are sourced from a premium aftermarket manufacturer where OEM-like quality is paramount so you can rest easy when buying aftermarket replacement parts from TMP Global.

Yes they are, our supplier of premium after market parts assure that products are rigorously quality tested. Their products are manufactured under OEM standards, ISO 9001:2015, and Nadcap certifications.

In this case you could start by searching for the part by description and/or application make and model to try source it under its new part number. Failing that, you could contact our parts experts to help you find exactly what you need as soon as possible.

If a part you are after has been discontinued, our parts experts will do our best to source it for you while keeping you updated along the way.

Each product should feature as much technical information and specifications as possible in the product description, if there are still some details you need further clarity and confirmation on, feel free to contact our parts experts who are be happy to help!

Yes, where relevant, all product specifications and details are stated clearly.

All sizes and dimensions are accurate from the manufacturer of the part, if you need further clarification please contact us.

Double check all part numbers and specifications, if you are still concerned about any differentiation in spec feel free to speak with our parts experts.

Any aftermarket parts supplied on or site are made to fit the exact OEM replacement it is stated for. All fitment details are available in the product descriptions.

It depends on the situation, all of our aftermarket parts are direct replacements of its OEM match.

The fitment process is generally the same as its OEM version, though we always recommend you refer to a professional.

Yes, It is advisable to always seek professional help for any task that demands technical expertise to ensure accurate installation.

We are slowly building our library of manuals and guides. If we don't offer one for your particular situation, please feel free to consult our parts experts for assistance.

You can always consult our parts experts before placing an order to assure your buying the correct part, we will always do our best to provide any information you may need.

Every product on our site has a clear indication of availability from "Out of stock", "Low Stock", and "In Stock" so you always know weather a product is available.

Stock levels fluctuate, parts may tend to run low fast. You will always be able to see whats in or out of stock. You can still purchase when a product is out of stock and the item will be placed on nback order. Back order items generally tend to take 3-4 weeks to become available again, you will always be properly updated throughout this process.

If the part you require is out of stock you can always feel free to contact us for a speedy response where we can let you know when this item should become available again and also suggest alternatives.

All our parts are made to match its OEM replacement and thus they are all expected to perform just the same too.

Its easy! Simply head to the search bar in the site header and look up what it is you need, then add to cart and check out. If you need assistance, feel free to contact us.

Yes, in the check out page you will see "Order Notes", here you can provide an extra information you wish us to consider upon fulfillment.

No, you do not need an account to purchase from TMP Global, you can check out as guest and you will still be updated about your order. Though it is recommended to have an account with us!

Having an account with TMP Global goes further than your average online store. Signing up with us will assure you always stay in the loop with whats going on in our world plus you will be the first to access all of our best offers! The rest... well, you'll have to find out! Sign up for an account.

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Our checkout is very secure, we run on Shopify which provides the biggest and best in payment security.

You can check out in nearly any currency, with our base in the UK using GBP as our native currency while supporting most others.

Foreign exchange is charged on international purchases and is included in the final price you see.

For purchases within the UK all VAT is included in the final price.

You will be charged your domestic tax rates and requirements where applicable.

When in checkout, you will see a field where you can input a Discount/Promo Code, just type it in and check out!

You can only combine product discounts with shipping discounts, not multiple product discounts.

Yes, we have a whole B2B platform for business to see better prices, especially with larger orders.

If you are not a trade user, you may find it easier and cheaper to register for an account if you fit the requirements. Though you can contact us and we would be happy to provide the best possible price for large bulk orders.

After you place an order you will receive a confirmation email almost immediately. If you have any concerns, please feel free to contact us.

By standard, trade account holders have access to VAT invoices with their purchases. If you are not a trade customer, you can contact us to request a VAT invoice of your purchase.

You wont be able to change your order from your account but if we have not dispatched your order yet then please feel free to contact us and we will do our best to help you out!

You wont be able to change your delivery address for an order you have already placed from your account but if we have not dispatched your order yet then please feel free to contact us and we will do our best to help you out!

To cancel your order, contact us to check if it has been dispatched. If already sent, you can cancel it but must return it to us.

Sometimes an order can flag up to Shopify's payment system if the order contain suspicious details such as mismatched addresses between billing address and card holder address. If this happens, please get in contact and we can work through getting it solved efficiently.

Shopify Payments features automated fraud analysis assessing every order's risk level as low, medium, or high through AVS checks, CVV verification, and IP address analysis. Key checks involve address mismatches and repeated failed card attempts. Read more here.

The shipping structure is linked with couriers, ensuring tailored costs. Choose from services like Royal Mail, DHL, DPD, UPS, Evri, and more at checkout!

Yes, we cover all regions and areas of the United Kingdom.

We cover a significant part of the globe. Our primary customer base includes the UK/Europe, North/South America, most of Asia, and beyond.

Our courier provider service offers a direct link to major courier services for personalized shipping rates. Select from Royal Mail, DHL, DPD, UPS, Evri, and others!

Shipping times can vary from inventory location to delivery location. Average times can be 3-10 days from order.

Usually dispatched within 24 hours. If you purchase after 12pm London Time, dispatch will be next day.

Yes, the same-day dispatch cut-off time is 12pm London Time.

Our courier provider service offers a direct link to major courier services for personalized shipping rates. Select from Royal Mail, DHL, DPD, UPS, Evri, and others!

Yes, for UK users you can get free shipping on orders over £100. and £150 for free international shipping.

You can track your order inside your account area, you are also provided with a tracking number which you can use on the couriers tracking page on their website.

If tracking has not updated for your order please contact us so we can look into it and potentially get in contact with the courier if needed to resolve the issue quickly.

All customs duties and import taxes are post paid by the customer.

If your order is held by customs we will be in communication with the courier to get the situation resolved efficiently whilst keeping you up to date along the way.

If your delivery is running late please check your tracking to see if there is any clear explanation from the courier. Failing that, get in contact with us and we will open a line of communication with the courier and get the situation resolved quickly.

Efforts are made to ensure timely order fulfillment, although control over the shipment's journey is limited once it is with the courier. Delays are minimized by utilizing major courier services.

Typically, a package is deemed lost when contact with the courier fails to locate it. In these instances, the courier typically relies on insurance to reimburse the full order amount or provide a replacement.

If your order is severely late and you believe its lost, you can contact us and from there we will be in contact with the courier to come to a speedy resolution.

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Contacting the team at TMP Global is easy! Just head to the contact page and fill out the form or you can click the orange chat button in the bottom right corner of the screen to Live Chat with one of our real human being team members and parts experts!

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