Returns Policy

We offer a 14-day return policy, allowing you 14 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

✔ Condition: The item must be unused, unworn, and in the same condition as when received.
✔ Packaging: The item must be returned in its original packaging, with all tags intact.
✔ Proof of Purchase: A receipt or order confirmation must be provided.

How to Initiate a Return

To begin the return process, please contact us at support@tmpglobal.store

Returns should be sent to:
Southern Marine, C/O Royal Motor Yacht Club, 56 Panorama Rd, Sandbanks, Poole, BH13 7RE, United Kingdom

Please note:

• A return shipping label will only be provided for damaged or faulty items.
• Customers returning items for other reasons (e.g., change of mind) must cover the return shipping costs.
• Returns sent without prior authorization will not be accepted.

For any questions regarding returns, please reach out to us at support@tmpglobal.store

Recambios Restocking & Shipping Fee

If you choose to cancel your order, a 15% restocking fee will apply to cover shipping and handling costs. This charge is non-refundable and will be deducted from any refund issued.

Damaged or Incorrect Items

We ask that you inspect your order upon delivery and contact us immediately if you receive:
✔ A defective or damaged item.
✔ An incorrect item that does not match your order.

We will assess the issue and provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain items are not eligible for return, including:

🚫 Perishable goods (e.g., food, plants, flowers).
🚫 Custom or personalized items (e.g., special orders).
🚫 Personal care products (e.g., beauty and hygiene items).
🚫 Hazardous materials, flammable liquids, or gases.
🚫 Sale items and gift cards – these are final sale and cannot be returned.

If you are unsure whether your item qualifies for a return, please contact us before making a request.

Exchanges

If you wish to exchange an item, the fastest method is:
1️⃣ Return the item as per our Returns Policy.
2️⃣ Once your return is approved, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved or denied.

• Approved refunds will be processed back to your original payment method within 10 business days.
• Banks and credit card providers may take additional time to process and post the refund.
• If more than 15 business days have passed since your refund was approved, please contact us at support@tmpglobal.store

Parts Warranty

All products, when installed correctly, are covered by a limited 1-year warranty against defects in materials and workmanship, starting from the date of purchase.

Warranty Conditions

• This warranty does not cover labour costs, installation/removal fees, or associated expenses.
• Faulty products must be returned to the manufacturer for testing and evaluation.
• Based on the manufacturer’s findings, we may:
  ✔ Repair the product.
  ✔ Replace it with the same or a superior item.
  ✔ Deny the warranty claim if the defect does not meet warranty criteria.

Exclusions

The warranty is void if the product has been subject to:
🚫 Submersion or water damage.
🚫 Deliberate misuse or abuse.
🚫 Careless handling or neglect.
🚫 Tampering, dismantling, or unauthorized repairs.
🚫 Electrical damage (e.g., burnt-out units).

Warranty Claims Process

1. To file a warranty claim: Contact us at support@tmpglobal.store with a description of the issue.
2. Return the product to our registered address with packaging intact and a written explanation of the fault.
3. Allow us reasonable time to investigate the issue before a resolution is provided.