Policies & Terms

Find TMP Global's policies and terms in one place. Whether you're ordering a replacement marine part, purchasing equipment for your boat or buying for your business, this directory helps you understand our ordering terms, delivery arrangements, returns, warranties, product compatibility, privacy and available payment options.

Select a topic below to read the relevant policy or information page in full. Each document explains the terms and conditions that apply to its subject.

Jump to a section: Terms & Purchasing · Shipping, Returns & Warranty · Privacy & Data · Payment Information

Terms & Purchasing

Understand how purchases work, what to check before ordering and the conditions of our price match offer.

  • Terms and Conditions – Our general terms for using TMP Global and purchasing goods, including order acceptance, payments and customer responsibilities.
  • Parts Compatibility & Fitment Policy – Guidance on checking part numbers, specifications and compatibility before ordering OEM or aftermarket marine parts.
  • Price Match Policy – The eligibility criteria and process for requesting a price match against a qualifying UK retailer.

Shipping, Returns & Warranty

Information on getting your order delivered, cancelling or returning goods, and resolving product problems.

  • Shipping & Delivery Policy – Delivery destinations, charges, dispatch estimates, tracking and customs information for UK and international orders.
  • Returns, Refunds & Cancellations – How to cancel an eligible order, arrange a return or request a refund, including applicable consumer rights.
  • Warranty & Faulty Goods Policy – How to report faulty goods, understand manufacturer warranty cover and find out what remedies may be available.

Privacy & Data

Learn how personal information is handled and what choices may be available to you.

  • Privacy Policy – How we collect, use, share and protect personal information, and the rights you may have over your data.
  • Cookies Policy – How cookies and similar technologies support our online store, analytics and other website functions.
  • Your Privacy Choices – Information about applicable choices and opt-out rights relating to certain uses or sharing of personal information.

Payment Information

Details about selected third-party payment options. Availability and eligibility are determined at checkout and by the relevant provider.

Further Help

If you have a question about a policy or need assistance with an order, please contact TMP Global or browse our Frequently Asked Questions. Business customers can also visit our Trade Account page. Additional written terms may apply to approved trade arrangements or individual quotations.

This page is a directory of information, not a replacement for the individual policies or any applicable agreement. Nothing on this page affects your statutory rights.